Software Projects
Automated WhatsApp Service Bot
emQube integrated a WhatsApp chatbot with the client’s back-office system to deliver automated move confirmations, schedule alerts, and customer service surveys.
Client
Emovers LLC, a leading moving and storage company in the UAE.
Technology
WhatsApp for Business
Twilio
Application
The solution provides a public-facing interface on the website where live agents can handle incoming queries. Additionally, the WhatsApp for Business API is integrated with the enterprise software system to automatically send move-appointment confirmations, schedule alerts, and quotation reminders to clients.
By automating routine communication, the system ensures clients are kept informed about their move schedules without requiring manual intervention from the sales team. The integration also records unanswered queries and interaction data, providing valuable insights for the company to refine its customer communication strategy.
Our customer communication is now completely streamlined and automated. WhatsApp integration allows us to keep our clients updated on their move schedules in real-time, significantly reducing the load on our support team.
- CEO
