chatbot

CHATBOT
DEVELOPMENT

Emqube can help you automate customer interaction on your website and social media channels by developing NLP powered Chatbots tailored to your specific requirements. We develop text as well as audio chatbots that can answer common customer queries, promote specific products, provide instant quotes, conduct surveys and collect customer data.

What is a Chatbot?

Chatbots are intelligent computer programs powered by Natural Language Processing (NLP) and Artificial Intelligence (AI) to process user queries and reply with the most matching answers from a formatted content or structured database. Chatbots are also known as Bots, Talkbots and Chatterbots.

Customer queries are parsed using NLP technology to identify ‘intents’ that are then matched with an extensive database of ‘responses’ fine-tuned with ‘context’ analysis. Machine learning is used to build intent-response relationships on the fly to answer new queries.

Chatbots are gaining popularity as they get deployed for different business objectives. Customer Support, Shopping Assistance, Travel Planning, Appointment Booking and Quotations.

What can Chatbots do for your business?

  • content-delivery
    Content Delivery

    Businesses which have an online presence have troves of information available on their portals. It is very hard for customers to navigate this ocean of content to find the information they need. Chatbots can help customers find relevant data in an interactive mode by identifying customer intent and context. Frequently Asked Questions can be automated to fetch data from the website content.

  • customer-enquiry
    Customer Service Enquiries

    Your customers don’t have to be very specific with their queries when they are communicating with the ChatBots as the bots are wired to understand natural language and not just commands. An interactive bot can facilitate customer service enquiries relating to product availability, order tracking or status update. It can further utilize the collected data for analytics.

  • servey-polls
    Surveys and Polls

    ChatBots can be designed for specific purposes. We can design intelligent ChatBots that can conduct polls and use a hierarchy model to do deep diving. Based on customer answers the bot can ask additional questions or provide information relevant to the customer. Highly interactive ChatBots can be deployed on chat platforms such as Facebook Messenger to start a conversation with your customers and carry out surveys and polls without the need for the customers to download a new app.

  • shopping-assistent
    Shopping Assistant

    Your business can stay ahead of the curve by deploying a ChatBot to upsell or cross-sell to customers to increase the order value. ChatBots can gain an understanding of the products that the customer has shown interest in and can also provide product information to help customers make right choices. Furthermore, it can suggest other products that are closely related to the chosen product or suggest products that are frequently brought together and increase your order value.

Why Chatbots are gaining popularity with businesses?

Where can you use chatbots?

ChatBots channels are on the rise and beside your corporate website you can now deploy them across your external social media channel or your internal corporate collaboration platform.

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