What is a Chatbot?
Chatbots are intelligent computer programs powered by Natural Language Processing (NLP) and Artificial Intelligence (AI) to process user queries and reply with the most matching answers from a formatted content or structured database. Chatbots are also known as Bots, Talkbots and Chatterbots.
Customer queries are parsed using NLP technology to identify ‘intents’ that are then matched with an extensive database of ‘responses’ fine-tuned with ‘context’ analysis. Machine learning is used to build intent-response relationships on the fly to answer new queries.
Chatbots are gaining popularity as they get deployed for different business objectives. Customer Support, Shopping Assistance, Travel Planning, Appointment Booking and Quotations.