Maintenance & Repairs

Easy Service Pro from emQube is a comprehensive solution for managing customer support and service centre operations. It helps to streamline operations, improve service efficiency, track costs and increase customer satisfaction.

Easy Service Pro with its intuitive user interface and client-server architecture is ideal for service centres that want to move from manual systems to total computerized system.

Main Modules

Call Centre

Record all incoming customer complaints and service requests. Distinguish between Contract customers and On-demand service customers. Keep customers posted on the progress of their request.

Dispatch Centre

Allocate service technicians to attend customer calls for preventive and reactive calls. Track call status, and make bills for on-site services.

Service Centre

Provide service estimates, allocate jobs to technicians, track spares inventory, make bills and maintain customer service records.

Contract Manager

Manage customer contracts for warranty and annual maintenance. Make periodic invoices and update against collection.

Report Centre

Query and print reports for management information and control. Reports cover the full spectrum of the operations.

Features

  • POP UP reminders for pending calls/service requests.
  • Work-flow control through approvals
  • Multiple Stock Categories (Finished, Spares, Rental)
  • Role based access rights with user level control
  • Superior Graphical Interface makes it very easy to use